CRM LIVE AGENT
Benefit from higher productivity levels and customer retention or (conversion) with our omnichannel help desk software. The price / value ratio is unmatched. With over 180 help desk functions and over 40 integrations, our software is the perfect solution for businesses of all sizes and industries.
Simplify all communication channels and manage them from a single shared corporate mailbox. Enjoy social media integrations, unlimited ticket browsing history, call recordings, hybrid ticket flows, and other productivity tools
The help desk software that will win over your customers
Live Chat & Ticketing
Chat live with your customers
Support your customers with Live Agent's Live Chat service. Track where your customers contact you from.
A simple and complete customer assistance and ticketing service
CRM Cloud Call Center
Manage calls with your customers
Maintain telephone contact with your customers. Thanks to the complete LiveAgent customer service platform, you have a real contact center at your disposal. You will have everything under control with ease
Connect your social networks
Connect your Social Media to the Live Agent customer care platform. All the contacts that you will receive from your social networks will be managed by the Live Agent customer care platform.
A complete and simple platform.
Lost emails in Outlook
Connect your email to the portal
Did your colleague forget to reply to an important email?
Stop depending on individuals and switch to a shared inbox.
Late responses to customers
Reply to your customers
Are you missing important deadlines and losing track of priorities in your inbox?
Set SLAs for high priority emails.
Impossible collaboration between emails
Don't miss communications
Is your colleague on vacation and you need to take responsibility?
A universal business mailbox is the way to go.
No feedback on team performance
Analyze and check progress
Are you aware of what is happening in your team's communication?
Analyze all the answers flowing in your company in one place.